We're sure that you'll be really pleased with your purchase, but if for some reason you're unhappy with your item(s) then please do contact us.

We do offer an easy to follow returns policy and here are some FAQs you may have about what to do when returning an item. If you can't find the answer to your question then please let us know and we'll make sure our list is updated.

Yes you can.

You can choose to cancel and return your order to us within 7 working days of the delivery date.  If you choose to cancel your order, you will be responsible for returning the goods to us at your own expense in its original condition and packaging.  All original packaging should accompany any returned item.  The item must be without damage or use and be suitable for resale. All items will be inspected on their return to our warehouse.  

If you find your order is damaged or faulty it can be returned to us within 7 working days of the delivery date and we will either exchange or refund the cost of your item in full along with the delivery charge, and the cost to return the item to us.

If you applied a discount voucher to your order and in the event of part of the order being returned, the value of the discount applied to that order will be recalculated according to the requirements of use for that particular discount voucher. 

If a minimum spend applied to the original order in order to qualify for a discount, and a refund of a returned item means that the original discount would not apply, the amount refunded to the customer will be adjusted to reflect this.

All you need to do is contact us by phone or email within 7 working days of the delivery date.

When you send your email please provide the following information:

Your e-mail address

Your order number

A brief description of the problem

Please email us at: elsyandvine@me.com or if you prefer, you can call us on 07889 393374 to arrange a return. Please just have the above details to hand when you call.

We'll issue you with an RMA reference number. Keep this safe as you'll need it to return your item.

How do I return my item(s)?

It's easy! Just package up your item(s) securely and include a note of your name, address and returns number inside the parcel. Then return it to us at the following address:

Elsy & Vine

8 West Hill Park

Fulflood

Winchester

Hampshire

SO22 5DY 

Do make sure you've included all your items and their contents in your return parcel as we can't refund returns with missing items, without original packaging or products that are not resalable.

We also advise that you take out enough postal insurance to cover the value of the contents, otherwise it may not reach us.

We'll aim to process your return request within a week of receiving your product.

Within 30 days of us receiving your item you should receive your refund via the same method that was used to make your purchase.